Birthday Cake with Candles Hat

Exchange & Return Policy

15-Day Exchange & Return Policy

At Claws N Paws, we strive to ensure that you and your pet are completely satisfied with our products. However, we understand that sometimes a product may not be exactly what you expected. If the size isn't right, we're happy to facilitate a size exchange. Please ensure the item is in its original condition and packaging. To make sure you have a positive experience, we offer a 15-day exchange and return policy under the following conditions:

No Refunds

Please note that we do not offer refunds. We believe in the quality and value of our products and encourage you to choose carefully before making a purchase. We would provide a credit of the same amount in the form of a ‘Claws n Paws Voucher’ in case of return.

Defective or Broken Items

In the rare case you receive a defective or broken item, rest assured, we will exchange it. Please contact us within 15 days of purchase with proof of the defect or damage.

How to Proceed
1. Contact Us: Reach out to our customer service team (clawsnpaws.co.in / info@clawsnpaws.co.in) within 15 days of your purchase to initiate an exchange.
2. Proof of Purchase: Provide your order number or proof of purchase.
3. Condition of Product: Ensure the product is in its original condition and packaging for size exchanges. For defective items, please provide photographic evidence of the defect or damage.

**Please Note: The exchange process may vary depending on the nature of the product and the issue. Our customer service team will guide you through the specific steps based on your individual case.**

Thank you for choosing Claws N Paws.

Warranty Information:

At Claws n Paws, we stand behind the quality and craftsmanship of our products. While we do not offer a warranty or guarantee on our items, we want to assure you that each product undergoes rigorous testing to ensure its durability and functionality.

Quality Assurance:

Before packing, every product goes through a meticulous quality assurance process. Our dedicated team conducts thorough testing not once, but twice, to verify that each item meets our high standards of excellence. From stitching to materials, we scrutinize every detail to ensure that your furry friend receives a product of the utmost quality.

Customer Satisfaction:

Your satisfaction is our top priority at Claws n Paws. If for any reason you encounter an issue with your purchase, please don't hesitate to reach out to our customer service team. We are committed to resolving any concerns you may have and ensuring that you and your pet are completely satisfied with your Claws n Paws experience.

While we do not offer a formal warranty, we are dedicated to providing you with reliable products and exceptional service. Thank you for choosing Claws n Paws for all your pet's needs.

At Claws N Paws, our commitment to customer satisfaction is paramount. We understand that each pet owner's needs are unique, which is why we strive to provide personalized and attentive customer support to address any questions or concerns you may have. Whether you're seeking advice on sizing, product recommendations, or assistance with your order, our dedicated team of pet experts is here to help. We pride ourselves on our prompt response times and comprehensive assistance, ensuring that every interaction with Claws N Paws leaves you feeling confident and satisfied. Your trust is our top priority, and we're dedicated to going above and beyond to exceed your expectations.