Refund policy

15-Day Exchange & Return Policy

At Claws N Paws, we strive to ensure that you and your pet are completely satisfied

with our products. However, we understand that sometimes a product may not be

exactly what you expected. If the size isn't right, we're happy to facilitate a size

exchange. Please ensure the item is in its original condition and packaging. To make

sure you have a positive experience, we offer a 15-day exchange and return policy

under the following conditions:

No Refunds

Please note that we do not offer refunds. We believe in the quality and value of our

products and encourage you to choose carefully before making a purchase. We would

provide a credit of the same amount in the form of a ‘Claws n Paws Voucher’ in case

of return.

Defective or Broken Items

In the rare case you receive a defective or broken item, rest assured, we will exchange

it. Please contact us within 15 days of purchase with proof of the defect or damage.

How to Proceed

1. Contact Us: Reach out to our customer service team (clawsnpaws.co.in /

info@clawsnpaws.co.in) within 15 days of your purchase to initiate an exchange.

2. Proof of Purchase: Provide your order number or proof of purchase.

3. Condition of Product: Ensure the product is in its original condition and packaging

for size exchanges. For defective items, please provide photographic evidence of the

defect or damage.

**Please Note: The exchange process may vary depending on the nature of the

product and the issue. Our customer service team will guide you through the specific

steps based on your individual case.**